Customer & Sales Support Coordinator

DCL Labs LLC•Bloomingdale, NJ

31d

About The Position

The Customer & Sales Support Coordinator provides sales support to ensure seamless sales operations and effective project coordination. This role supports the VP of Sales, manages customer interactions, and streamlines internal processes to drive client satisfaction and overall operational excellence.

Requirements

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.
Familiarity with CRM tools like Salesforce and ERP systems like Epicor.
Strong written and verbal communication skills, with a focus on professionalism and clarity.
Excellent organizational and prioritization skills to handle multiple tasks effectively.
Attention to detail with the ability to ensure accuracy in documentation, invoicing, and reports.
Ability to work collaboratively across teams to support sales and project success.
Associate or bachelor’s degree preferred; technical background or experience is a plus.
2+ years of sales support experience, preferably in a technical or laboratory environment.

Nice To Haves

technical background or experience is a plus.

Responsibilities

Create and maintain accurate client records.
Generate quotes, review purchase orders for accuracy, and enter project details into Epicor.
Support prospecting activities, including follow-ups with potential and past clients, regulatory listings, and leads from conferences.
Address customer service issues and ensure timely resolution of inquiries or concerns.
Monitor and follow up on expiring certifications and provide updates to clients.
Provide marketing assets, including photos and videos of laboratory activities, for use in media and client communications.
Prepare and distribute periodic business updates (e.g., quarterly PowerPoint presentations).
Distribute project booking emails, while managing transition communications to ensure smooth project handoffs.
Review and reconcile invoicing line items to maintain accuracy and proper billing.
Act as a point of contact for customer communication to ensure client needs are met.
Coordinate project timelines and provide scheduling support to ensure effective team collaboration.
Help draft and distribute test plans, schedules, and updates to ensure projects stay on track.