Customer Sales Supervisor

CABLESOUTH MEDIA III LLC • New Orleans, LA

1d

About The Position

The Customer Sales Supervisor oversees the daily operations of the Customer Sales Specialist team, ensuring exceptional service delivery, efficient issue resolution, and strong sales performance. This role provides direct leadership, coaching, and support to team members, while also managing workflow, monitoring performance, and helping drive continuous improvement across the department. As a supervisor, you will play a key role in maintaining high customer satisfaction, supporting business goals, and strengthening the overall customer experience.

Requirements

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 5+ years of related customer service or sales experience; 1–2 years of supervisory or team lead experience preferred.
• Strong leadership and coaching ability.
• High level of product and technical knowledge retention.
• Strong problem-solving and decision-making skills.
• Ability to motivate and inspire a team.
• Strong customer service orientation.
• Critical thinking and conflict resolution skills.
• Ability to analyze performance data and trends.
• Proficiency with computers, CRM systems, and relevant software.

Responsibilities

• Supervise the Customer Sales Specialist team, providing day-to-day guidance, coaching, and development.
• Monitor team performance to ensure quality customer interactions, adherence to policies, and achievement of sales and service goals.
• Assist with escalated customer calls, providing support and resolving complex issues effectively.
• Oversee scheduling, workload distribution, and workflow management to maintain operational efficiency.
• Ensure accurate documentation and CRM record-keeping practices across the team.
• Train new team members and provide ongoing training updates as products, services, or procedures change.
• Review call metrics and performance reports; identify trends, gaps, and opportunities for improvements.
• Partner with leadership and other departments to address recurring issues and enhance the customer experience.
• Support implementation of new processes, promotions, or service offerings.
• Foster a positive, collaborative, and customer-focused team environment.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED