Customer Sales Specialist

CABLESOUTH MEDIA III LLC•Metairie, LA

23d•Hybrid

About The Position

In this role, you will be the first point of contact for our customers, assisting them with inquiries related to our internet services. Your ability to provide exceptional customer service and troubleshooting issues will play a vital role in enhancing the customer experience and maintaining our reputation for outstanding support.

Requirements

High School Diploma or equivalent required.
2+ years of related experience preferred.
Excellent verbal and written communication.
Excellent knowledge retention and recall.
Strong collaborative skills.
Strong problem-solving skills.
Customer service orientation.
Critical thinking.
Active listening.
Computer skills and knowledge of relevant software.

Responsibilities

Handles inbound and outbound customer calls regarding Company products.
Provides accurate information and guidance on internet services, plans, and promotions.
Troubleshoots and resolves customer issues effectively and efficiently.
Documents customer interactions and maintains detailed records in our CRM system.
Escalates complex issues to the appropriate departments when necessary.
Collaborates with team members to improve service delivery and customer satisfaction.
Stays updated on product knowledge, policies, and procedures to assist customers effectively.
Strives to achieve individual and team performance goals.
Other duties as assigned.
This position will require working four (4) weekdays in person at our Metairie, LA office and one (1) day remote from home (Saturday or Sunday). Flexible schedule available.