About the position
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Responsibilities
- Interact with customers by telephone, as well as e-mail, mail, and fax.
- Answer customer inquiries and solve problems regarding billing, services, and products.
- Assess customer needs and interests to present Mediacom products and services.
- Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
- Exceed or maintain minimum sales, quality, and productivity standards.
- Demonstrate courtesy and patience in customer relations.
- Troubleshoot basic service issues and schedule on site service calls when necessary.
- Receive and process customer payments.
Requirements
- High School Diploma or GED required; 2 Year degree preferred.
- 1-2 years prior work experience in customer facing role required.
- Technical support experience preferred; not required.
- Basic knowledge of Microsoft Windows and experience using email programs.
- Previous experience in an inbound call center environment preferred.
- Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
- Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
- Strong written and verbal communication skills with the ability to work in a fast-paced environment.
- Detail oriented, strong organizational and follow-through skills are required.
- Ability to type 30+ WPM.
- Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
- Ability to work evenings, weekends, and holidays.
- Ability to work overtime when needed.
- Ability to sit for extended periods of time.
Nice-to-haves
- Technical support experience preferred.
- Previous experience in an inbound call center environment preferred.
- Dual-monitor environment experience highly preferred.
Benefits
- $1000 Sign-On Bonus!
- Paid on the job training and opportunity to promote!
- Company Provided Equipment!
- Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Pay increases through self-guided training!
- Monthly commission potential!
- Shift differential pay increase for evening shifts!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
