Customer Sales & Service Rep II Bilingual Preferred (English/Spanish)

SiteOne • Cincinnati, OH

397d

About The Position

The Bilingual Customer Sales & Service Representative II at SiteOne Landscape Supply is responsible for delivering exceptional customer service to both commercial and residential clients in the green industry. This role requires a passion for customer satisfaction, strong relationship management skills, and the ability to assist customers with their inquiries and needs. The representative will also engage in sales growth opportunities and support branch operations through inventory management and merchandising tasks.

Requirements

• 3+ years of green industry experience or knowledge of landscape, nursery, or irrigation product
• Minimum of 1 year experience in a retail or wholesale setting
• Excellent customer service skills
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent preferred

Responsibilities

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Respond to and resolve complex questions and issues based on experience and knowledge
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
• May assist in the onboarding and/or training of new associates
• Coach and assist less experienced staff in meeting expected customer service and satisfaction goals

Benefits

• Weekly Paychecks with DailyPay available
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees