Customer Sales & Serv Rep
About The Position
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also have hands-on inventory management duties within the warehouse that will require mechanical aptitude. This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you! Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Requirements
- Mechanical and mathematical aptitude
- Excellent telephone skills
- Ability and desire to learn new systems and processes quickly
- Strong computer skills, particularly Excel
- High school diploma or equivalent
- Valid driver's license and clean driving record (MVR)
Nice To Haves
- SAP / ERP experience, preferred
- Knowledge of industrial distribution products and hydraulics, preferred
Responsibilities
- Assist customers by phone and in person at our facility
- Help customers get the parts they need
- Interact extensively with customers to clarify their needs, research, and recommend parts
- Meet / exceed monthly sales goals while increasing customer satisfaction
- Provide quotes
- Take orders
- Provide post order service
- Physically measure specs on a wide variety of parts
Benefits
- Health, vision, and dental coverage, 401(k) w/ company match
- Paid vacation, sick time, and company holidays, Tuition reimbursement
- Personalized training and development program
- Career development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
