Customer Sales Representative
About The Position
The primary focus of the Customer Sales Representative is to support residential shower and window orders by coordinating day-to-day operations, ensuring smooth communication with customers, and providing timely, courteous service. This is an in-person role based in the Novi area with training required for the first month at our Dexter location. The position operates out of our local office in Novi and collaborates closely with sales, operations, and installation teams. This is a full-time role, Monday through Friday, from 10:00 a.m. to 6:30 p.m.
Requirements
- High school diploma or GED; two years college or equivalent work experience preferred
- Proven experience in customer service, scheduling, project management or related field
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to handle high-pressure situations with professionalism and composure
- Proficiency with basic computer applications like a word processing software (ex: Word, Google Doc, etc.)
- Strong organizational skills and attention to detail
- Ability to work successfully within a team and independently
- Flexible schedule availability, including evenings and weekends, if needed
Nice To Haves
- Experience in related industry like manufacturing or auto preferred
Responsibilities
- Serve as the main point of contact for customers, responding to inquiries and service requests via phone, email, and in person
- Assist customers with placing orders, processing payments, and scheduling consultations
- Coordinate with vendors to track materials and ensure timely deliveries
- Schedule estimates, installations, maintenance, and repairs in collaboration with technicians and customers
- Maintain accurate documentation of customer interactions, orders, and contracts using CRM systems
- Resolve customer concerns related to product issues, delays, or service quality, escalating complex cases as needed
- Stay up-to-date on product offerings, features, and installation processes to provide accurate information
- Conduct post-installation follow-ups and proactively reach out with service updates or promotions
- Support sales efforts through upselling or cross-selling relevant products and services
- Ensure compliance with all company policies, safety standards, and regulatory requirements
- Collaborate with estimators, logistics, and technical teams to ensure seamless customer experiences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
