Customer Sales Guide

DriveTime • San Antonio, TX

90d

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

Requirements

• High School Diploma or GED required; Associates or bachelor's preferred or equivalent experience.
• 3+ years of related work experience such as customer service, sales, or retail industry.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Nice To Haves

• Professional and persuasive communication skills.
• Understanding of vehicle characteristics, features, and capabilities.
• Ability to execute the highest attention to detail.
• Ability to retain training instruction and implement feedback.
• Comfortable operating and parking vehicles.
• Ability to work autonomously and take ownership of assigned tasks.

Responsibilities

• Deliver sales, build relationships, and create a memorable buying experience for customers.
• Guide customers through the entire sales process, both in-store and virtually.
• Maximize every opportunity to close deals and exceed sales goals.
• Prospect daily to build a strong pipeline and drive traffic to the dealership.
• Take ownership of the entire sales cycle, including lead follow-up, virtual engagement, test drives, paperwork, and purchase completion.
• Present vehicles confidently, highlight features, and match customers with the right solution.
• Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
• Execute the administrative side of sales with precision, including deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
• Engage customers proactively through calls, appointments, and education.
• Support dealership operations, including opening and closing responsibilities.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(K) plan.
• Company paid life insurance policy.
• Short and long-term disability coverage.
• Growth opportunities with promotions.
• Tuition reimbursement.
• Wellness program with cash incentives.
• Consistent work schedule with Sundays off.
• Monthly bonus share and sales contests.
• World-class training and development programs.
• Paid time off including wellness days and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees