Customer Sales Associate
About The Position
Heritage Landscape Supply Group is seeking a FT Counter Sales/customer sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full‑time role requires a four-day workweek, including Saturday during the Spring and Summer, with the option for a five-day workweek during peak seasons. Key Responsibilities: Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times. Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment. Contribute to inventory management by participating in cycle counts. Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Responsibilities include a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.
Requirements
- Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
- Proficiency in basic computer operations and internet navigation.
- Experience or familiarity with point-of-sale systems and order entry procedures.
- Ability to work in varied conditions, including outdoor environments.
- Willingness and ability to work overtime as needed during the peak season.
- Capability to pass a pre-employment background/drug test.
Nice To Haves
- Bilingual proficiency in English and Spanish.
- Previous experience with irrigation or landscaping products.
Responsibilities
- Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
- Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
- Contribute to inventory management by participating in cycle counts.
- Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
- Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision
- Flexible spending accounts
- Company-paid life and short-term disability
- Optional long-term disability, and additional life insurance
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Plan
- Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Safety Program with Bonuses for our Drivers
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
