Customer Sales and Service Representative

FCX Performance•Memphis, TN

17d

About The Position

We are the world's largest Fluid Power Distributor and we are looking to hire a Customer Sales & Service Representative to add to our team! Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. As a member of the Applied® Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center. Why join us? There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay and all the benefits you’d expect from an industry leader (401K, insurance, time off, etc.) we also provide: A LASTING CAREER – Career path for this role is moving up to a sales or management career. Professional development and training Great work/life balance What you’ll do: This isn’t a typical call center role. Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner and provide our customers with assistance to a wide variety of questions and problems and will build ongoing business relationships with our customers. You will also occasionally do some hands-on work that will require mechanical aptitude – (don’t worry, as long as you don’t feel overwhelmed at assembling furniture, that’s enough of an aptitude for us to teach you.)

Requirements

6 months + of customer service, call center or inside sales experience
High school diploma or equivalent
Excellent interpersonal and communication abilities
Solid organizational skills, including the ability to manage multiple competing priorities

Responsibilities

Clarify customer needs
Research and recommend parts
Provide quotes
Take orders
Provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized.
Act as an inside sales partner
Provide customers with assistance to a wide variety of questions and problems
Build ongoing business relationships with our customers.