Customer Sales and Service Representative

LGG Industrial • Baton Rouge, LA

1d

About The Position

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Requirements

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions, and decimals.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Must be able to successfully utilize the company software
• Minimum of 1 year Business to Business Customer Service Experience
• High School Diploma or Equivalent
• Must be 18 years of age or older
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Ability to perform basic math
• Reliable transportation is a must
• Ability to work nights and weekends, as required
• Ability to work overtime, as required
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
• Ability to work in a stationary position for extended periods of time.
• Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
• Ability to comprehend and follow instructions and safety procedures.
• Ability to read, write and communicate in English
• Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
• Ability to respond to safety signals, alarms, and verbal instructions.
• Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
• Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.

Nice To Haves

• 1-3 years of customer service experience in industrial distribution
• Previous experience utilizing an ERP system
• Product knowledge in hose, gasket and conveyor systems a plus

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Partners with Sales Representatives to provide sales quotes
• Processes incoming inquiries into company sales system
• Quotes customers using working knowledge of product
• Successfully achieves budgeted Branch sales goals
• Assists A/R personnel in creating and establishing new accounts and follows up on collections
• Coordinates with Sales Representatives and Branch management to keep account activities updated
• Monitors delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Builds and maintains strong internal and external relationships
• Provides technical/service support to account management, branch management and internal and external customers
• Perform other duties as trained and qualified for

Benefits

• Competitive compensation plan, with a bonus potential
• Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
• 401k with company match
• Paid vacation, holidays and sick time
• Opportunities for growth!
• LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees