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The Customer Service Representative (CSR) role at Applied Industrial Technologies is a dynamic position that goes beyond traditional customer service tasks. This role involves building long-term relationships with customers by providing expert assistance and solutions to their needs, particularly in the context of industrial products. The CSR will engage with customers both over the phone and in person, ensuring they receive the right parts and services promptly, especially during critical equipment breakdowns. This position serves as a foundational step for those looking to advance into sales or management roles within the company.