Customer Returns and Shipping Associate

Staples • Grandville, MI

404d

About The Position

The Customer Returns and Shipping Associate plays a vital role in providing exceptional customer service while assisting customers with their shipping needs and unpackaged returns in a retail environment. This position emphasizes collaboration and inclusivity within a fun, team-oriented culture, with flexible part-time or full-time hours available based on store needs. The role includes engaging with customers, managing shipping processes, and maintaining a positive shopping environment.

Requirements

• Able to work a flexible schedule based on the store's needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, and ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for various shipping services, including Amazon returns and UPS shipping.
• Engage with customers to identify their shipping needs and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Create a positive, inviting environment for customers through exceptional service.
• Utilize basic selling skills to engage customers and present solutions.
• Be flexible on responsibilities, including online pick-ups, cleaning, and other duties as assigned.

Benefits

• Flexible part-time or full-time hours depending on store needs.
• Generous paid time off.
• Weekly pay.
• Career development program.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.
• 401(k) plan with a company match.
• Dental and vision insurance, with full-time eligibility for medical coverage.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: No Education Listed