Customer Retention Manager - Audi Grapevine

Group 1 Automotive•Grapevine, TX

19d

About The Position

Audi Grapevine is seeking a driven and analytical Customer Retention Manager to join our growing team. This role is focused on strengthening customer relationships, improving loyalty, and implementing data-driven strategies that enhance the ownership experience for our Audi clients. The ideal candidate is passionate about delivering exceptional customer experiences, analyzing customer behavior, and proactively engaging with clients to ensure they receive maximum value from their relationship with our dealership. Our Customer Retention Manager will play a key role in identifying account loss risks, maintaining strong communication with customers, and building long-term relationships that reinforce the Audi brand and customer loyalty. In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities

Responsibilities

Minimum 2 years of experience in Customer Success, Customer Support, or Customer Experience roles
Strong communication and relationship-building skills
Experience implementing customer retention and reduction strategies
High emotional intelligence and empathy
Exceptional customer service mindset
Strong analytical and goal-oriented thinking
Basic to advanced project management skills
Comfortable working with CRM platforms, automation tools, and data analysis systems
Ability to quickly learn new technologies and software platforms
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive is an Equal Employment Opportunity employer.