Customer Retention Associate

Arona Home Essentials•Pekin, IL

12d

About The Position

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions. We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com You will have comprehensive benefits package that includes: Paid time off including vacation days, personal days, and holidays. Ongoing training and development - we promote within. Unlimited Bonus & Commission opportunities paid monthly. Five-day work week! Company paid Life Insurance and Long-Term Disability Insurance Medical, Dental, Vision, Life Insurance and Short-Term Disability 401(k) with a company match

Requirements

Good communication and interpersonal relationship skills.
Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
Maintain professional appearance.
Must be 18 years of age or older.
Good driving skills with the ability to legally drive the company truck.
Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy.
All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.

Nice To Haves

Bi-lingual is a PLUS!

Responsibilities

Responsible for assisting the Customer Accounts Department with lease agreement renewals.
Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
Collect Revenues and Protect Company Assets.
Contact customers directly who have not paid their Lease agreement(s).
Contact customers over the phone and through field visits.
Maintain and update customer database.
Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
Clean and certify returned merchandise in the Quality Assurance Center.
Assist in the field when necessary.