Customer Retention Agent
About The Position
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Customer Retention Agent (Virtual) The salary range for this role is $15.30-$15.80 per hour Overview: As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.
Requirements
- High school diploma or GED
- 2+ years of phone experience in a customer service or call center environment (preferred)
- Collections experience (first or third party) helpful but not required
- Proficiency in MS Word, Excel, and Outlook
- Strong interpersonal and communication skills, both verbal and written
- Ability to work independently in a remote setting
- Ability to manage time and resources to handle daily multi-tasking demands
- Strong attention to detail and proactive problem-solving skills
- Commitment to providing excellent customer service
- Initiative, a strong work ethic, and the ability to adapt to new challenges
Nice To Haves
- Collections experience (first or third party) helpful but not required
Responsibilities
- Contact assigned customers about expired lease agreements to secure payment or arrange product returns
- Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
- Build effective working relationships to reduce charge-offs and bad debt
- Practice active listening to understand customer needs while aligning with company objectives
- Perform other duties as assigned by management
Benefits
- Medical, Dental, Vision
- Employee Retirement Plan, 401(k)
- Life Insurance
- Paid Time Off (vacation, sick days, holidays)
- Ongoing Training and Development
- Tuition Reimbursement
- Employee Assistance Program
- Wellness Programs (physical and financial)
- Discounts and Associate Purchase Plan
- Sundays off
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Employee Business Resource Groups
- Paid paternal leave
- Pay on Demand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
