Customer Retention Agent (Georgia Base)

Aaron's-posted about 1 year ago
Full-time
Remote • Atlanta, GA
Furniture, Home Furnishings, Electronics, and Appliance Retailers
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This work from home position is in a fast-paced, goal-oriented virtual call center environment. The role primarily involves managing multiple responsibilities related to outbound and inbound customer service and collection calls, with a strong emphasis on providing excellent customer service, retention, and support.

  • Contact assigned customers regarding their expired lease agreements.
  • Secure payment for lease agreements or return of leased products.
  • Communicate with customers and stores by telephone to determine the reason for overdue payments.
  • Review terms of sales, service, or lease agreements with customers to resolve nonpayment issues.
  • Establish and maintain effective working relationships with customers and store team members to reduce losses due to charge-offs or bad debt.
  • Perform other essential duties as assigned by management.
  • High school diploma or GED.
  • Two years of phone experience in a customer service or call center environment preferred.
  • First or third-party collections experience helpful, but not required.
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