Customer Retention Agent (Georgia Base)

Aaron's • Atlanta, GA

403d • Remote

About The Position

This work from home position is in a fast-paced, goal-oriented virtual call center environment. The role primarily involves managing multiple responsibilities related to outbound and inbound customer service and collection calls, with a strong emphasis on providing excellent customer service, retention, and support.

Requirements

• High school diploma or GED.
• Two years of phone experience in a customer service or call center environment preferred.
• First or third-party collections experience helpful, but not required.

Responsibilities

• Contact assigned customers regarding their expired lease agreements.
• Secure payment for lease agreements or return of leased products.
• Communicate with customers and stores by telephone to determine the reason for overdue payments.
• Review terms of sales, service, or lease agreements with customers to resolve nonpayment issues.
• Establish and maintain effective working relationships with customers and store team members to reduce losses due to charge-offs or bad debt.
• Perform other essential duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED