Customer Retention Advisor

Full Potential Solutions•City of Syracuse, NY

9d•Remote

About The Position

As a Customer Retention Advisor (Remote), you will be providing customer service over the phone and/or email and help customers with their pre-sales queries. You will be responsible for keeping warm business leads by contacting both new and existing clients and prospects. Answer pre-sales questions from customers, educate them about products and services and work closely with Account/Sales Manager to close deals and expand our client’s business.

Requirements

Experience in business retention, sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
Advanced problem-solving skills and can effectively communicate with customers and work groups
Ability to multi-task and have organizational and data entry skills
Strong attention to detail and the ability to follow directions
Excellent customer service and communications skills
Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
Strong outgoing personality and great work ethic.
Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
Must be willing to go through pre-employment background and assessments
Willing to work remotely

Responsibilities

Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
Acting as the first point of contact for all customers who are requesting to cancel their service
Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes.