Customer Retention Advisor

Full Potential Solutions • City of Syracuse, NY

8d • Remote

About The Position

As a Customer Retention Advisor (Remote), you will be providing customer service over the phone and/or email and help customers with their pre-sales queries. You will be responsible for keeping warm business leads by contacting both new and existing clients and prospects. Answer pre-sales questions from customers, educate them about products and services and work closely with Account/Sales Manager to close deals and expand our client’s business.

Requirements

• Experience in business retention, sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
• Advanced problem-solving skills and can effectively communicate with customers and work groups
• Ability to multi-task and have organizational and data entry skills
• Strong attention to detail and the ability to follow directions
• Excellent customer service and communications skills
• Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
• Strong outgoing personality and great work ethic.
• Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
• Must be willing to go through pre-employment background and assessments
• Willing to work remotely

Responsibilities

• Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
• Acting as the first point of contact for all customers who are requesting to cancel their service
• Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
• Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes.

Benefits

• FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees