Customer Resource Planning Specialist

Checkpoint Systems • Deptford, NJ

90d • $26 - $28

About The Position

The Customer Resource Planning Specialist position is responsible for coordinating all customer’s service related activities with field resources, including service and installation planning and execution.

Requirements

• High School Diploma or equivalent. College course work or degree is preferred.
• Minimum of 1 year previous Call Center/Scheduling or Customer Service related experience.
• Previous experience in a similar environment (i.e. coordinating work orders and technician schedules).
• Experience with scheduling programs preferred.
• Excellent typing/data entry skills and the ability to work in varied computer programs.
• Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
• Ability to work in a Call Center phone & electronic queue environment.
• Ability to effectively perform in a fast-paced and deadline driven environment.
• Attention to detail, strong follow up skills; and proven ability to produce quality work.
• Analytical experience a plus.

Responsibilities

• Ensures a high level of customer satisfaction by efficiently coordinating service related activities (installation & remedial operations) between customers and field resources.
• Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
• Maintains ETA's and updates on customer’s vendor managed software systems.
• Creates, schedules, dispatches and tracks service related activities.
• Ensures accurate, timely and efficient delivery of service related activities within the Praxedo Scheduling program.
• Ensures all service related activities are maintained accurately in Praxedo and SAP for reliable revenue tracking and pipeline analysis.
• Ensures materials have shipped to meet scheduled installation dates.
• Verifies and updates ETA's as required for customer communication.
• Accurately creates and manages vendor purchase orders to ensure vendor invoices to Checkpoint are within payment tolerances and processed in a timely manner.
• Generates reports and provides status updates as required for service management and customers.
• Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
• Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers.

Benefits

• 401 (k)
• 401 (k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Tuition Reimbursement
• Flexible Spending Account
• Health Savings Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees