Customer Resolution Specialist

Airbus • Atlanta, GA

2d

About The Position

Satair is looking for a Customer Resolution Specialist to join our team based in Peachtree City, GA. You will be responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric outlook. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect. Your working environment: Just outside of Atlanta is one of ten of Satair’s global locations. Established in 1986, this site hosts Commercial, Human Resource, Customer Order Fulfillment (COF), Finance, Product Management, Supply Management Vendor Parts, and Planning team functions. How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking. Your challenges: Process customer orders, quotations, initial order receipts, order entry, sourcing critical issues, back-orders, general logistics, etc. for aircraft parts and services in response to customer needs. Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations. Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business. Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction. Support Sales and Finance debt account reconciliation efforts to help improve company profitability. Respond to technical inquiries using Technical Documentation and collaborating closely with technical and engineering departments to respond to customer inquiries. Other duties as assigned.

Requirements

• An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.
• 2+ years of customer service experience in a fast-paced environment is required.
• Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
• Ability to understand and follow Export Compliance regulations required.
• Ability to reference Technical Documentation and provide information requested by customers.
• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)
• Able to work in the US without a current or future need for visa sponsorship
• Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis.
• Hearing: Corrected hearing able to respond to emergency alarms, alerts and warnings. Ability to hear via telephone, teleconference, and work-related conversations.
• Pushing/Pulling/Manipulation: Able to push and pull items in the workplace
• Sitting: Able to sit and work in front of a computer or other machine for extended periods of time.
• Squatting/Kneeling: Able to squat and kneel as needed to retrieve or place items on low shelving.
• Standing: Able to stand for long periods of time
• Physical requirements similar to that of a moderate activity job

Nice To Haves

• Experience in the aviation industry or military support environment is preferred.
• Knowledge of aircraft parts would be advantageous.
• Basic knowledge of SAP, preferred
• Up to 5 % Domestic and International travel involved

Responsibilities

• Process customer orders, quotations, initial order receipts, order entry, sourcing critical issues, back-orders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
• Support Sales and Finance debt account reconciliation efforts to help improve company profitability.
• Respond to technical inquiries using Technical Documentation and collaborating closely with technical and engineering departments to respond to customer inquiries.
• Other duties as assigned.

Benefits

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree