Customer Representative Kirkwood

Iberdrola • New, KY

1d • $27

About The Position

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Requirements

• High School Diploma/GED equivalent.
• Good communication skills, both oral and written, with strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.

Nice To Haves

• Associate degree, BA/BS in related field of study is preferred.

Responsibilities

• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines.
• Records entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights.
• Conducts credit and collection work as necessary, including deposits, and final/charge off collection.
• Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
• Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
• Ability to work with limited supervision and escalate complex cases as necessary.
• Other customer service duties as required, including operation of a two-way radio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees