Customer Representative

Compass Health Network • Clinton, MO

355d

About The Position

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Requirements

• High School/GED required
• Clerical experience required

Responsibilities

• Greet callers with appropriate greeting
• Ask appropriate questions to identify who caller needs to speak with or what caller needs accomplished
• Provide appropriate summary to the caller of what Customer Representative is doing
• Transfer call utilizing the appropriate process for situation i.e. direct transfer to queue, individual transfer or transfer utilizing a consult/warm hand off process
• Process and route calls from the Crisis Hotline appropriately
• Complete other duties as assigned as listed above in-between calls
• Other duties as assigned

Benefits

• Advancement opportunities
• Professional development
• Licensure supervision
• Mentor opportunities
• Tuition reimbursement
• Scholarship program
• Employee Assistance Program
• Headspace Access
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees