Customer Representative Associate II / Bureau of Motor Vehicles

State of Maine • Augusta, ME

1d • $18 - $26 • Onsite

About The Position

The Customer Representative Associate II-MV in the Bureau of Motor Vehicles, Overlimit Permit Unit oversees the day-to-day receipt, verification and entry of applications / information for overlimit, non-divisible loads required to obtain an authorized permit. The positions will work Monday – Friday 8:00am-5:00pm.

Requirements

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.
• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.
• Applicants must be authorized to work in the United States.
• Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.

Nice To Haves

• Knowledge of principles, practices, and equipment related to quality control of data input and output.
• Knowledge of the laws and practices related to the movement of overlimit loads.
• Ability to understand and follow oral and written procedural instructions.
• Ability to verify, code, compute, and / or reconcile data on standard documents.
• Ability to conduct research, gather information, and analyze results to reach a conclusion.
• Ability to coordinate between a wide variety of entities, organizations, and personalities.
• Ability to use and read maps.
• Strong and effective communication skills.

Responsibilities

• Responding to inquiries and processing Overlimit permit requests via fax, email, mail online routing and permitting system, or walk-in customer.
• Verifying compliance of motor carrier requesting an Overlimit permit.
• Using various resources (online routing and permitting systems, maps, restrictions website, etc.) to verify requested route(s) to ensure safe travel over Maine’s roads within established time periods and restrictions.
• Assisting and training customers to use the online routing and permitting systems as well as trouble shooting routing and / or system issues reported by customers.
• Responding to written, telephone, email and in person questions regarding Overlimit permits and related commercial vehicle laws, rules and procedures.
• Collection, validating, and reconciling revenue to verify that the money collected for services reconciles with the amount of revenue to be deposited.

Benefits

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed