Customer Repair Tech II

Enerpac Tool Group Corp•Deer Park, TX

1d•Onsite

About The Position

The primary function of this position is to be able to refurbish, repair, and certify (if required) Enerpac equipment and customer owned assets. Major responsibilities of this position include assess equipment to determine if rental product or customer owned equipment needs only basic refurbishment or if it needs to be repaired. The condition of the equipment will determine level of disassembly, troubleshooting, assembly, testing, and packaging of the tools received. The products design and function are usually standardized, and methods applied are generally prescribed or standardized.

Requirements

Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system.
Read and interpret documents such as operating procedural manuals, maintenance instructions, and safety rules and MSDS.
Ability to enter routine maintenance reports and correspondence.
Ability to speak effectively before groups, customers, or employees of organization.
Calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Resolve problems involving several concrete variables in standardized situations.
High School Diploma or general education degree (GED). Work experience will be considered in lieu of education.
3-5 years experience in industrial hydraulic tool repair.
Must have a valid driver’s license and be able to pass site specific background/drug tests.
Valid Driver’s license required

Nice To Haves

Repair experience in a warehouse environment is preferred.
Certification in the areas of Assembly, Calibration-Conformance testing and Order Management is preferred
Forklift certification is preferred
TWIC card preferred; eligibility to obtain a TWIC card is required

Responsibilities

Fulfil and satisfy Customer Assets and assist with HTUS Rental Ops Equipment rental orders as needed.
Test, calibrate, and certify the accuracy of equipment per work instructions and calibration dates.
Repair tools & equipment, which includes disassemble, inspect, troubleshoot, replace parts, reassemble tool, inspect, and test for proper operation. Knowledge required for this function includes basic understanding of gear trains, mechanical systems, and electrical circuits. Interpretation of drawings, work instructions, and other specifications are required.
Use of precision measuring/testing instruments, gauging devices, and performing various quality inspection type procedures to include dimensional verification and non-destructive testing.
Diagnose and troubleshoot equipment repairs and document all repairs while maintaining a high level of organization.
Manage repair part stock levels within area required as well as initiating purchase requisitions as needed for customer approved repair parts.
Pass equipment refurbishment and repair training and demonstrate proficiency in meeting daily output goals.
Process rental equipment and part component shipping and receiving transactions in Oracle (Company ERP System).
Drive continuous improvement, 5s, and other workplace housekeeping duties.
Carry out driving duties in accordance with the Company’s requirements.
Adhere to the company’s procedures in relation to quality management and environment systems.
Adhere to the Company’s Safety Procedures and Policies.
If required, will possibly need to pass fork lift & other driving functions as specified to job sit.
Transport equipment between local facilities/customer sites; this includes delivering and picking up rental equipment in a company truck.
Pass customer specific Refinery Safety Operations exams.
Participates in the On-call rotation that may include occasional evenings and weekends.