Customer Renewal Manager

About the position

As the leader in Identity Security, SailPoint continues to grow globally. As we look to expand our global presence, we are always looking for talented sales minded individuals to help support these efforts. We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the US. We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities

• Provide end to end renewals execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments.
• Leverage internal SailPoint networks to navigate cross-functionally and regionally.
• Possess knowledge of SailPoint Terms and Conditions.
• Knowledgeable in commercial metrics and forecasting principles.
• Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date.
• Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed.
• Managing Renewals in North America and Latin America.

Requirements

• 3+ years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills.
• Proficient verbal and written communication in English.
• Previous experience managing SaaS Subscription renewals process is ideal.
• Previous experience managing Professional Services renewals process is ideal.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Forecasting experience with the ability to forecast accurately.
• Work effectively in a team environment and generate high impact results measured by renewal bookings.
• Ability to work through multiple commercial software systems here at SailPoint.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.
• Proven ability to organize and prioritize tasks while being process oriented.
• Highly organized with strong attention to detail.
• Bachelor's degree preferred not required or equivalent comparable experience.

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution