Customer Reliability Engineer

Smiths Interconnect • Port Arthur, TX

102d

About The Position

The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility. Reviews customer applications proactively and makes specific recommendations for MTBR improvement with oversight from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems. Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program's results utilizing John Crane's current reliability management software, e.g. ServiceMax. Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the account manager or the regional engineer. Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer's project engineers for review by the account manager and/or regional engineer.

Requirements

• Bachelor's degree in Mechanical Engineering preferred.
• Minimum 5 years' experience with mechanical seals and rotating equipment.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent.
• Experience in continuous improvement activities including Kaizen, SMED, and Lean.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Moderate understanding of financial aspects of manufacturing operations.
• Ability to handle multiple priorities in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications.
• Ability to complete tasks in a timely and efficient manner.
• Willingness to work flexible hours including weekends as needed.
• Mobility within the US for short term assignments.

Nice To Haves

• Experience working in a diverse environment with a global company.

Responsibilities

• Work on-site at a customer facility to comply with partnership agreements.
• Make independent seal and equipment evaluations and recommendations.
• Lead customer reliability personnel at customer facilities.
• Review customer applications and recommend MTBR improvements.
• Analyze and evaluate specific customer applications.
• Submit recommendations for improvement via the John Crane Application Data Information Sheet.
• Direct installation and commissioning of mechanical seals and auxiliary support systems.
• Collect and evaluate customer data and report results using reliability management software.
• Maintain John Crane's equipment survey.
• Communicate with customers, company personnel, and vendors.
• Provide technical assistance and recommendations.
• Make technical presentations to customers or management.
• Provide customer training for maintenance and operations personnel.
• Assist customers with the Management of Change process.
• Collect new equipment data sheets for review.

Benefits

• Competitive compensation and benefits.
• Employee resource groups (ERGs) for diversity and inclusion.
• Recognition through Smiths Excellence Awards.
• Annual celebration of Smiths Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree