Customer Reliability Engineer

Smiths Interconnect • La, CA

75d

About The Position

The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility. Reviews customer applications proactively and makes specific recommendations for MTBR improvement with oversight from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems.

Requirements

• Bachelor's degree in Mechanical Engineering required.
• 1-3 years' experience with mechanical seals, rotating equipment, and basic engineering principles.
• Knowledge of PC and software such as QAD, MFG-PRO, SAP, or equivalent.
• Participation in continuous improvement activities like Kaizen, SMED, and Lean.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Moderate understanding of financial aspects of manufacturing operations.
• Ability to handle multiple priorities in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications.
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours including weekends as needed.

Nice To Haves

• Experience working in a diverse environment with a global company.
• CNC Programming knowledge.

Responsibilities

• Work on-site at customer facilities to comply with partnership agreements.
• Make independent evaluations and recommendations for seals and equipment.
• Lead customer reliability personnel at customer facilities.
• Review customer applications and recommend improvements for MTBR.
• Analyze and evaluate customer applications and submit recommendations.
• Direct installation and commissioning of mechanical seals and auxiliary systems.

Benefits

• Competitive compensation and benefits.
• Employee resource groups (ERGs) for diversity and inclusion.
• Recognition through Smiths Excellence Awards.
• Global celebration of Smiths Day.

What This Job Offers

• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees