Customer Reliability Engineer

Cisco Systems, Inc.•Miami, FL

38d•Remote

About The Position

As a Technical Consulting Engineer, you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. The main mission of this role is to ensure that our customers can continue running Isovalent networking for Kubernetes, reliably, at scale. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers. This role takes a proactive approach vs a reactive approach to customer reliability and you will use existing data to help us and our customers be aware of upcoming reliability risks.

Requirements

Minimum of 5 years hands-on experience managing and scaling advanced Kubernetes clusters in production environments.
Minimum of 2 years of hands-on experience configuring and managing Cisco Nexus switches in production environments.
Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7.

Nice To Haves

At least 2 years of direct experience supporting and engaging with enterprise customers in a technical capacity.
Experience resolving issues with Kubernetes and cloud-native technologies at a large production scale.
Extensive knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
Extensive experience with at least one major cloud provider (AWS, Azure, or GCP).
Strong familiarity with standard methodologies in operating system security and their application in cloud-native technologies.
Dedication to teamwork through the creation of valuable content for customers and internal team members.
Emphasis on using automation technologies for efficiency in handling repetitive tasks.

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.