Customer Reliability Engineer

Smiths Interconnect • IL, IL

83d

About The Position

The Customer Reliability Engineer works directly on-site at customer facilities to support reliability programs, optimize equipment performance, and provide hands-on technical expertise for mechanical seals and related systems. This role bridges engineering, customer support, and field service to ensure long-term reliability and partnership success.

Requirements

• Bachelor's degree in Mechanical Engineering is preferred.
• Minimum 3 years' experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Ability to work flexible hours including weekends as needed to meet business demands.

Nice To Haves

• Experience working in a diverse environment with a global company is a plus.

Responsibilities

• Perform seal and equipment evaluations, selections, and recommendations with oversight from account/regional engineers.
• Lead and support customer reliability personnel on-site.
• Review customer applications and recommend improvements to increase MTBR (mean time between repair).
• Analyze customer data and submit findings/recommendations using John Crane application tools.
• Direct the installation and commissioning of seals and auxiliary support systems.
• Observe, collect, and evaluate reliability data, reporting through John Crane's reliability software (e.g., ServiceMax).
• Maintain equipment surveys and provide oral/written communication with customers, vendors, and internal teams.
• Deliver technical presentations and training for customer maintenance and operations staff.
• Support Management of Change (MOC) processes and gather equipment data sheets for review.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees