Customer Reliability Engineer, Reliability and Incident Management

Google • New York, NY

75d • $171,000 - $254,000

About The Position

The Customer Reliability Engineer (CRE) role focuses on Reliability and Incident Management. This position is designed to ensure that customer-facing services are reliable and meet the expectations of our users. The CRE will work closely with various teams to identify and resolve incidents, improve service reliability, and enhance the overall customer experience. This role requires a proactive approach to incident management and a commitment to continuous improvement in service delivery.

Requirements

• Proven experience in incident management and reliability engineering.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience with monitoring and incident response tools.
• Familiarity with cloud services and infrastructure.

Nice To Haves

• Experience in a customer-facing role.
• Knowledge of software development processes.
• Familiarity with DevOps practices and tools.

Responsibilities

• Monitor and manage incidents affecting customer services.
• Collaborate with engineering teams to improve service reliability.
• Develop and implement incident response plans.
• Analyze incident data to identify trends and areas for improvement.
• Communicate effectively with stakeholders during incidents.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• flexible scheduling
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services