Customer Reliability Engineer OR Technical Specialist

Smiths Group•Artesia, NM

51d•Onsite

About The Position

DOE: This position title could also be a Technical Specialist. Relocation is available if needed. The Customer Reliability Engineer/Technical Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. Must be willing and able to travel (as needed) to support the customer. The Engineer/Specialist makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.

Requirements

Bachelor's degree in Mechanical Engineering required for Customer Reliability Engineer title.
Bachelor's degree in Engineering preferred for Technical Specialist title.
Minimum 3 years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
Strong knowledge of personal computers, MS Office, and machining practices. CNC Programming a plus.
Moderate level of understanding of the financial aspects of a manufacturing operation.
Capable of handling multiple priorities simultaneously in a high-stress environment.
Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
Effective written and verbal business communications.
Ability to complete tasks in a timely and efficient manner.
Ability to work flexible hours including weekends as needed to meet business demands.
Ability to travel as needed to support business needs.