Customer Relationship Specialist

Dead River Company • South Portland, ME

19d

About The Position

We’re looking for a Customer Relationship Specialist to join our team! In this
role, you’ll connect with current and prospective customers by phone to build
strong relationships, provide outstanding service, and recommend solutions that
meet their needs. You’ll play a key part in retaining customers, supporting
account transitions, and promoting programs that make life easier for our
customers.

The Customer Relationship Specialist is responsible for building and maintaining
strong customer relationships through both inbound and outbound calls with
current and prospective customers. The primary objectives of this role are to
strengthen existing customer relationships, retain accounts, and acquire new
business using effective telephone sales techniques. The Specialist ensures
customer satisfaction by accurately and promptly completing clerical and
computer-related tasks, while consistently delivering exceptional service
aligned with Dead River Company’s Customer Guarantees and Performance Pledges.

Requirements

• 2+ years of experience in telephone sales (call center experience a plus).
• Strong communication and active listening skills.
• Proven ability to cross-sell products and services.
• Detail-oriented, organized, and motivated to achieve results.
• Flexible schedule (some evenings, weekends, or overtime may be required).
• High school diploma or equivalent.

Responsibilities

• Make outbound and receive inbound calls to promote Dead River Company’s products and services.
• Listen actively, ask questions, and recommend solutions to meet customer needs.
• Document interactions clearly in our system.
• Manage customer moves by coordinating with both departing and new customers.
• Cross-sell services and encourage enrollment in programs like EasyCAP and EasyComfort.
• Handle account setup, payment processing, and other clerical tasks.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED