Customer Relationship Specialist - 1st Shift
kdc/one•Manitowoc, WI
19d•Onsite
About The Position
Responsible for entering customer orders and informing all departments that need to know of special requirements to ensure the customer’s needs are satisfied on a timely basis.
Requirements
- Associates Degree.
- Knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Phone and email Etiquette.
- Ability to read and follow written procedures.
- Proven Customer Support Experience.
- Strong Phone and email handling skills with ability to respond to different types of character.
- Ability to multi-task, prioritize, and manage time effectively.
Nice To Haves
- Knowledge of SAP a plus.
Responsibilities
- Perform order processing, editing and data input functions.
- Maintain and update customer files and pricing.
- Effectively communicate with customers, sales, distribution and production planning to ensure customer needs are met in a timely manner.
- Verify the customer deductions, invoicing and credits are issued correctly.
- Follow up with customers on any past due invoice issues.
- Maintain PO Acknowledgments on a daily basis.
- EDI processing daily.
- Billing processing daily.
- Ability to train individuals in Order Entry.
- Perform other duties as required and requested by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
