Customer Relationship Manager - Uvalde Proving Grounds

Continental•Uvalde, TX

55d•Hybrid

About The Position

In this role you are responsible for managing our external customers and marketing of Uvalde Proving Grounds (UPG) Core Responsibilities: Leading core team of customer management department Driving the marketing of the facility and growth of the customer base active customer acquisition PG communication (Commercial, advertising & PR) creates videos of tracks and events, brochures and communicates UPG news to Conti internal and supports external communication Customer consulting: providing advice for best tracks to fit customer test requirements Support for test procedure development for customers Developing, designing and providing advice in event modules for customers Booking customer test/event dates -> interface with local and corporate departments to ensure track and resource availability Customer feedback: creates, maintains and evaluates customer feedback data base and coordinates with corresponding/affected departments to ensure deficiency correction plans are in place. Customer driven projects: handles all internal & external customer requests regarding test facilities, preparation requirements, set up of tracks (e.g. GPS), etc.. Supervising team of assistances and contractors for events

Requirements

Bachelor's Degree in business, marketing, engineering, or related field
5+ years' experience in sales, marketing, engineering, or customer service
Strong customer service skills
Ability to interface with various technical, sales and management clients (internal and external)
Strong communication skills (written and verbal)
Planning ang organization skills
Creative approach to sales and marketing
Continental is able to offer relocation assistance for this opportunity.
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Nice To Haves

Experience leading a team
Social media experience
Tire industry experience
Testing experience

Responsibilities

Leading core team of customer management department
Driving the marketing of the facility and growth of the customer base
active customer acquisition
PG communication (Commercial, advertising & PR)
creates videos of tracks and events, brochures and communicates UPG news to Conti internal and supports external communication
Customer consulting: providing advice for best tracks to fit customer test requirements
Support for test procedure development for customers
Developing, designing and providing advice in event modules for customers
Booking customer test/event dates -> interface with local and corporate departments to ensure track and resource availability
Customer feedback: creates, maintains and evaluates customer feedback data base and coordinates with corresponding/affected departments to ensure deficiency correction plans are in place.
Customer driven projects: handles all internal & external customer requests regarding test facilities, preparation requirements, set up of tracks (e.g. GPS), etc.
Supervising team of assistances and contractors for events