Customer Relationship Manager (Remote, Maumee OH)
About The Position
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Now Hiring Customer Relationship Managers in Maumee OH! (Remote after Day 1, must reside within 30 miles of Maumee OH) If you are looking for an entry level position with opportunities for advancement you have found the right organization! This is a care program centered on mortgage assistance and foreclosure prevention.
Requirements
- Prior customer service experience (call center/banking experience is a plus)
- Excellent verbal communication skills
- The ability to problem solve creatively
- Strong desire to achieve goals
- Basic computer knowledge/skills
- Ability and openness to work with a diverse customer base
- Works well in team settings
- Must be able to come to the Maumee office on the first day to collect equipment - 1684 Woodlands Dr, Maumee, OH 43537
Responsibilities
- Manage a daily caseload of customers and their investor related activities
- Provide the highest level of customer service via inbound/outbound calls as well as written communications
- Evaluate customer’s eligibility for various COVID-19 payment assistance programs and complete financial interviews to determine next steps for loan modification and returning their loans to normal servicing
Benefits
- Health Insurance (Medical/Dental/Vision)
- HSA/FSA plans
- Generous Paid Time Off package
- Optional Daily Pay
- EAP
- 401k after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
