Capital Sales - Customer Relationship Manager - Capital

ACV • Buffalo, IN

1d • Remote

About The Position

ACV is a dynamic technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. (ACV) utilizes innovation and user-designed, data-driven applications to build a trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. The company's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services. ACV is seeking a Customer Relationship Manager - Capital to expand market share and revenue growth by focusing on customer relationships. This role requires a disciplined approach to portfolio management, risk management, and identifying growth opportunities within the portfolio and for ACV. The position covers the northeast territory, and the candidate must reside in the eastern time zone.

Requirements

• Ability to read, write, speak and understand English.
• 2+ years’ experience in the finance services industry required.
• 5+ years’ experience in a customer service, sales, or sales support role.
• Ability to elevate relationships through leadership and communication skills
• Strong ability to drive sales by establishing strong internal and external relationships.
• Demonstrated ability to consistently meet and exceed sales goals.
• Experience with Google Products and Salesforce Customer relationship management (CRM) tool familiarity
• Demonstrated history of being a team player, collaborating with others to solve problems.
• Displays a sense of urgency and self-motivation.

Nice To Haves

• Bachelor’s degree in business, finance, or a related field preferred.
• Automotive industry experience highly desired.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide exemplary customer service at all times to customers, internal partners and external partners.
• Consistently and proactively engage with new and existing customers to become a trusted advisor, understand their business, and recommend solutions that will help them manage and grow their business.
• Support customers through the new customer onboarding process by explaining expectations and providing guidance in tasks and transactions
• Utilize ACV’s Customer Relationship Management (CRM) and data analytics tools to analyze customer information and develop sales strategies for assigned customer base.
• Promote marketing campaigns with existing customer base.
• Utilize available reporting tools for prospecting growth opportunities and identifying potential risk situations.
• Partner with ACV’s sales teams to provide consistent lead generation to expand ACV’s growth as a whole.
• Consistently utilize critical thinking skills to help provide solutions to customers and ACV Capital
• Work with other corresponding ACV Capital departments to drive portfolio growth and risk mitigation. Departments to include credit, collections and sales.
• Responsible for the accurate preparation of contracts, Uniform Commercial Code (UCC’s) and Purchase Money Security Interest (PMSI) notices.
• Be a consistent contributor to ACV Capital’s culture by offering solutions for streamlined processes and opportunities for improvement.
• Responsible for daily communication with accounts regarding past due payments and providing potential solutions to customer cash flow issues.
• Responsible for daily reconciliation of lot audits and acting as a liaison between the lot audit department and customers.
• Duties to include consistent and accurate daily delinquency follow up , managing daily transactional workflows and other duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees