Customer Relationship Management Representative I/II

Metallus•Canton, MI

35d•Hybrid

About The Position

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders.

Requirements

Problem solving skills that lead to continuous improvement of processes and procedures.
Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
Strong communication skills.
SAP experience preferred
High School Diploma or GED with at least 2 years of customer service experience or related

Nice To Haves

High School Diploma or GED with at least 4 years of customer service experience or related
Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related

Responsibilities

Order Management
Process PO changes initiated by the customer with high-level of data integrity.
Perform contract validation
Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
Create and maintain in a positive relationship with our customers
Customer and Contact Data management
Customer contract, forecast, and product line awareness
New opportunity processing / process inquiries along with inquiry assessment
Communicate re-promises, dispo, shortages and overages to customer
Provide accurate sales forecasts
Enter short term (this week & next) customer ship schedules into SAP
Shipment availability & release
Customer Service Interface - portal training, leads, call reports
Initiate continuous improvement
Participate in SOX audits as appropriate
May be required to provide data to management and provide information for KPIs as needed.
Communicate customer volume requirements timely and bring deviations to attention of DP
Lead continuous improvement efforts
Resource on IT projects that impact to our area
Train the team on changes that impact our area
Update training documents as appropriate