The CRM Platform Manager leads the implementation, management, and optimization of Cooperative Extension's Salesforce-based CRM environment and related data systems. Serving as the primary point of contact for internal and external CRM users, this role ensures system integrity, user support, and data-driven functionality across communications, events, e-commerce, and stakeholder engagement. Responsibilities include platform architecture, data quality assurance, training, documentation, and dashboard/report development. The CRM Platform Manager also supervises the CRM System Support Professional and collaborates with UMaine and University of Maine System teams to support integrations with platforms such as PeopleSoft, 4-H reporting tools, and other statewide systems. This role works closely with Extension Communications and Marketing, Finance/Operations, and program staff to align CRM strategies with Extension's mission and statewide programs. Typical hiring range for this position is $65,000 to $68,000 commensurate with qualifications and experience.