Customer Relationship Management (CRM) Technical Lead

Boeing • Seattle, WA

83d • $153,000 - $207,000 • Hybrid

About The Position

The Boeing Company's Information Digital Technology & Security (IDT&S) organization is currently seeking a Customer Relationship Management (CRM) Technical Lead to join the team as a Technical Lead in Seattle, WA or Renton, WA. Step into the role of CRM Technical Lead, where you will drive technology solutions for our Boeing Commercial Airplanes (BCA) and Boeing Defense, Space & Security (BDS) business units! In this exciting position, you will design and implement innovative solutions that enhance and integrate our customer information systems, empowering sales and marketing functions across the enterprise while ensuring data accuracy, accessibility, and security. You will be accountable for the technical delivery of solutions related to customer information data management and customer relationship management applications, including data warehousing, Extract-Transform-Load (ETL) processes, and database management, as well as Salesforce CRM. Your work will align with business objectives, enterprise architecture, and future-ready platforms. As the selected candidate, you will collaborate closely with BCA and BDS business stakeholders, providing solution design guidance, technical coaching, and leading sprint execution. You will also contribute to the AI roadmap through intelligent automation, supporting both CRM and non-CRM workstreams, such as Sales & Marketing Data Warehouse (SMDW) data architecture and analytics integration.

Requirements

• Bachelor's degree or higher.
• 7+ years of experience in information technology.
• 7+ years of experience Salesforce CRM development, architecture, and solution delivery across Sales, Service, and Experience Clouds.
• 7+ years of experience in Salesforce integration patterns (REST/SOAP APIs, Platform Events, Named Credentials) and integrating with external systems at scale.
• 7+ years of experience Salesforce Data Modeling, large data volume management, and SMDW-aligned schema integration (e.g., Snowflake, Redshift).
• 7+ years of experience with Salesforce DX, Git-based source control, and CI/CD pipelines (Gearset, Copado, Jenkins).
• 7+ years of experience Salesforce Einstein (Prediction Builder, Bots, Discovery) and ability to integrate third-party AI/ML models into Salesforce workflows.
• 7+ years of experience in Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows with strong debugging and performance tuning.
• 5+ years of experience working with multi-cloud environments, partner communities, and managing metadata in regulated environments.

Nice To Haves

• Salesforce certifications such as Application Architect, System Architect, Integration Architect, or equivalent (e.g., Sharing & Visibility Designer, Data Architecture Designer).
• Experience delivering Salesforce solutions in large, matrixed enterprises such as aerospace, manufacturing, or defense domains with regulated environments.
• Experience in Agile delivery frameworks using tools like Jira and Confluence.
• Experience with DevSecOps practices and tools such as Copado.
• Experience mentoring developers, leading vendor delivery teams, and influencing stakeholders across technical and business functions.
• Experience working in multi-org Salesforce environments with exposure to global rollouts, change management, and data governance policies.

Responsibilities

• Provide technical direction, advice, and mentorship to team members, especially junior developers/resources.
• Make high-level architectural and design decisions for solutions that deliver business value, in coordination with Enterprise and Solution Architects.
• Lead the architecture, development, and integration of customer information management solutions across BCA and BDS programs.
• Partner closely with BCA and BDS business teams to translate user stories and product requirements into scalable technical architectures and sprint-ready tasks.
• Guide cross-functional teams, including internal developers and external vendors through the full technical delivery lifecycle: sprint planning, backlog refinement, solution reviews, and deployment.
• Lead and support customer information management initiatives such as the future-state architecture for sales and marketing data warehousing and integration, ensuring scalable data architecture and analytics-readiness in coordination with Data Architect roles and platform teams.
• Conduct code reviews, enforce best practices, and mentor technical team members to uphold high development standards.
• Ensure adherence to DevSecOps practices through the use of tools such as Copado for CI/CD and release automation.
• Collaborate with Enterprise Architecture, Security, and Infrastructure teams to deliver secure, scalable, and compliant solutions.
• Troubleshoot complex cross-system issues and drive continuous improvement in development velocity, quality, and stakeholder satisfaction.
• Collaborate with business stakeholders and product teams to understand and address both CRM and adjacent data system needs.
• Contribute to innovation, solutioning, and performance improvement across technical initiatives.
• Support for Azure DevOps (ADO) for backlog management, sprint execution, and DevSecOps integration.

Benefits

• Competitive base pay and variable compensation opportunities.
• Health insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree