Customer Relationship Associate

Microbac•Sterling, VA

15h

About The Position

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you! We offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more! ABOUT MICROBAC Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined by over 50 years of trusted, analytical and measurement experience. As a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. JOB SUMMARY The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients’ needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment.

Requirements

Client service experience preferred.
Laboratory experience is a plus.
Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.
Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
Demonstrated ability to effectively plan, organize and lead projects.
Ability to demonstrate an observable commitment to service excellence and brand standards.
Ability to apply the regulatory testing requirements within the industry (i.e.; FDA; EPA).

Responsibilities

Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.
Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds predetermined quality standards.
Efficiently receive and process samples.
Effectively store and organize all incoming samples that have been processed.
Maintain sample retention and storage.
Maintaining organization of samples to be disposed of.
Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
Coordinate communications and actions between internal departments/functions.
Monitor the progress of projects.
Communicate technical data to the laboratory’s senior leadership and to clients.
Suggest new service possibilities in alignment with our business goals based on on-going evaluations of client needs.
Working with a high degree of accuracy in a fast-paced, regulatory-driven environment.