Customer Relations Team Lead
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About The Position
Life Protect 24/7 is seeking a dedicated and self-motivated Customer Relations Team Lead to join our inbound sales call center. This full-time position offers an opportunity for individuals who are passionate about helping others and have a strong sales background. The role is centered around advocating for clients, enhancing customer relations, and leading a team of customer service agents. The Team Lead will report directly to the Customer Relations Manager and will be responsible for managing inbound calls, ensuring that each interaction is handled with respect and professionalism. The goal is to preserve and improve customer relationships while delivering a Best in Class experience. In this role, the Team Lead will assist in training both new and tenured agents, introducing them to our Customer Relationship Management (CRM) system, scripting, and the core values of our customer service approach. The Team Lead will engage with customers, demonstrating empathy and building rapport while addressing their inquiries and concerns. Responsibilities include enhancing training programs, increasing customer retention, answering product-related questions, handling complaints, and making necessary adjustments to customer accounts. The position requires a strong focus on employee development, leadership, and results-driven strategies to achieve defined goals. The Team Lead will also be responsible for providing feedback and coaching to employees, motivating them, and defining their responsibilities. This role is crucial in creating a positive work environment and ensuring that the team meets its objectives. The ideal candidate will possess excellent communication skills, the ability to multitask, and a strong understanding of customer service principles. The position may require working weekends or extended hours to meet coverage needs, and the Team Lead will be expected to maintain a positive attitude and foster a collaborative team environment.
