Acumen Fiscal Agent is seeking a Customer Relations Team Lead to oversee our dedicated team of Customer Relations Specialists. In this leadership role, you will be responsible for managing day-to-day operations, mentoring team members, and ensuring that we provide exceptional service to our clients. You will develop strategies to enhance client satisfaction, resolve escalated issues, and drive performance metrics. The ideal candidate will have strong leadership skills, extensive experience in customer service, and the ability to foster a positive team environment. Join us in leading our efforts to empower clients and strengthen relationships!