Customer Relations Supervisor

CORNERSTONE BANK • Shrewsbury, MA

1d

About The Position

Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Supervisor, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures.

Requirements

• Ability to give and accept instruction and the desire to oversee and assist others
• Demonstrated customer service skills
• Must be comfortable performing basic math procedures
• Strong verbal and written communication skills; possesses professional communication ability including active listening
• Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
• Excellent organizational skills
• High level of interpersonal skills to handle sensitive and confidential situations and documentation
• Must be available to work extended and/or weekend hours; available to attended training as needed
• Must be able to use various types of office equipment, including computer terminal
• High School Diploma or equivalent
• Position demands a person who has been an above-average Customer Relations Associate with at least 1 year experience with working knowledge of the Bank’s products, policies and procedures
• Requires twelve (12) to eighteen (18) months in branch training to learn all aspects of position

Responsibilities

• Supervises and schedules the daily activities of the Branch as needed and assists in the training and development of staff; introduces and orients the staff to new products, services, procedures, etc.
• Verifies and distributes cash as required. Orders cash and negotiable instruments, verifies delivery and prepares cash shipments. Balances cash vault and branch.
• Builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals.
• Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets.
• May take part in bank wide projects and initiatives.
• Actively participates, promotes and coordinates any and all promotional activities within the Branch.
• Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags, check cashing, etc.
• Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc.
• Maintains and exercises override/approval authority as part of the management team of the branch.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and as other duties as assigned by management.

Benefits

• competitive pay
• a generous student-loan paydown program
• comprehensive benefit package including, medical, dental, vision insurance and even pet insurance!
• We offer a 401(k) plan with an employer contribution and match
• success-sharing bonuses
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees