Customer Relations Specialist

About the position

Join our fast-paced, high-performing team as a Customer Relations Specialist - the ultimate goodwill ambassador for our Service Department! At Reliable Cars & RV, we're more than just cars - we're about connection, trust, and loyalty. And we're looking for someone who thrives on building strong relationships and turning great service into unforgettable experiences.

Responsibilities

• Be the friendly, go-to contact for service customers
• Follow up with customers via phone, email & text to ensure satisfaction
• Assist with and resolve customer concerns not handled by service staff
• Coordinate all manufacturer/internal customer follow-ups
• Track, report, and share customer satisfaction data
• Collaborate with managers to boost survey scores and loyalty

Requirements

• 2+ years of automotive customer service or equivalent experience (preferred)
• Strong communication, problem-solving, and multitasking skills
• Tech-savvy with the ability to juggle multiple systems at once
• A stable work history and a valid driver's license
• Ready to pass a background check & drug screen

Benefits

• $21/ hour base + performance bonuses
• Medical, dental, and vision insurance
• 401(k) with matching
• Paid training + paid time off
• Career growth in a supportive, award-winning dealership