Customer Relations Specialist

Carlock Automotive Group•Jackson, MS

About The Position

Aftermarket Specialist The Automotive Aftermarket Specialist sells new and used car buyers automotive services, options and accessories. This position also works with outside vendors and suppliers to secure and negotiate services and products. We are looking for the right candidate with an outgoing personality, the ability to both sell and be able to explain features and benefits of accessories available for purchase. Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional. At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.

Requirements

Professional appearance required
Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity and dedication to personal improvement
Must consent to and pass a drug/background screen

Responsibilities

Offering services and accessories to customers and providing them with an explanation of aftermarket products and a complete explanation of manufacturer and dealership service procedures and policies
Creating and maintaining a process with the sales department that will ensure all new sales are referred to the Aftermarket Dept.
Training and providing the sales team with information on available aftermarket opportunities and the benefits of the dealerships extended service programs
Responsible for Customer Service follow up and appointments