Customer Relations Specialist

Five Star Call Centers•Augusta, GA

3d•$15 - $15•Remote

About The Position

Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY As a Customer Relations Specialist, you’ll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects. This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support. You’ll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic environment.

Requirements

Minimum 1 year of customer service (min 4+ years preferred)/call center or office experience required
Experience with CRM tools and Microsoft Office Suite
Technical proficiency with the ability to troubleshoot basic software and connectivity issues
Strong verbal and written communication skills
Self-motivated, dependable, and able to work independently
Strong attention to detail
Excellent communication skills, a love for talking to people, and the ability to WOW customers
Relentless drive to own the customer's problem and ability to think outside of the box to resolve them
Excels in high-tempo settings and is adept at juggling multiple tasks, including muti-task using technology
Must pass a background check in compliance with state and federal laws
Previous remote work experience preferred
Must have a secure, high-speed internet connection and dedicated workspace

Nice To Haves

2+ years in financial services, home improvement, or sales is a plus
Spanish bilingual preferred

Responsibilities

Handle a high volume of inbound/outbound calls in a timely, professional manner
Identify, research, and resolve customer needs related to home improvement projects and financing options
Follow communication scripts while maintaining a natural and empathetic tone
Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
Manage service requests through multiple digital platforms, ensuring timely and accurate responses
Use internal systems to document, escalate, and track customer issues
Work cross-functionally with internal departments to fully resolve customer concerns
Participate in training, special projects, and team meetings as assigned
Ensure full compliance with company policies and applicable financial regulations
Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests
Ensure each client has a positive experience with our company – service first
Build strong working relationships to address and support client needs
Complete required paperwork and documentation at the end of each day within all system(s)
You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested
Handle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Management.
Maintain a positive, solution-oriented attitude at all times