Customer Relations Specialist

SEEL • Mount Laurel, NJ

9d

About The Position

Under the direction of the Program Manager, the Customer Relations Specialist is responsible for delivering exceptional customer service and maintaining positive customer relationships in a fast-paced call center or corporate support environment. This role serves as a frontline representative, resolving customer inquiries, concerns, and escalations while ensuring compliance with company policies and service standards.

Requirements

• Valid driver’s license preferred, with a good driving record / motor vehicle report
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum of 2 years of customer service or customer relations experience, preferably in a call center or corporate environment
• Strong verbal and written communication skills
• Ability to handle high call volume and difficult customer situations calmly and professionally
• Proficiency with CRM systems and Microsoft Office
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Able to learn and work with new technology (e.g. handheld data devices)
• Must be able to pass criminal background check and drug screening
• Customer-focused mindset
• Conflict resolution and problem-solving
• Time management and adaptability
• Professional judgment and discretion
• Team collaboration
• Ability to communicate effectively with team members, supervisors, and customers

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and chat
• Resolve customer issues, complaints, and inquiries with professionalism, empathy, and efficiency
• Accurately document customer interactions, resolutions, and follow-ups in the CRM system
• Escalate complex or unresolved issues to leadership or appropriate internal departments
• Partner with internal teams (Billing, Sales, Operations, and Management) to ensure timely resolution
• Meet or exceed established performance metrics, including call quality, resolution time, and customer satisfaction scores
• Identify recurring customer concerns and provide feedback to leadership for process improvement
• Maintain knowledge of company products, services, policies, and procedures
• Adhere to attendance, schedule adherence, and compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees