Kendall Toyota Customer Relations Specialist

Kendall Auto Group•Eugene, OR

8d•Onsite

About The Position

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Toyota of Eugene is hiring for a Customer Relations Specialist to join our Service team. At Toyota, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers. Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Responsibilities

Make outbound calls to prospective customers (75- 125 calls per day total).
Contact customers to schedule service appointments. Quickly, politely and accurately determines customer service needs.
Use telephone, email and other means to communicate with customers and vendors.
Answer telephones consistent with company standards; provide information to callers and route calls.
Staying knowledgeable on current service department offers. Offering clients service appointment specials that may fit their needs.
Input and maintain vehicle and customer information in computer system.
Performs data entry and performs general office clerical tasks including: working within Excel Spreadsheets to document daily client contacts.

Benefits

Competitive pay starting at $32,800-$36,900/annually
Competitive Paid Time Off
Career path development opportunities
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan w/ Fidelity
Accident and Illness supplemental plans

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