Customer Relations Specialist

Surgical Instrument Service Company • Glendale Heights, IL

2d

About The Position

The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage.

Requirements

• Exceptional attention to detail and respect for timelines
• Ability to manage multiple priorities with accuracy and efficiency
• Strong critical-thinking skills and sound judgment
• Self-motivation, accountability, and a strong sense of ownership
• Integrity, energy, creativity, and a positive attitude
• A collaborative, team-first mindset
• Clear, professional written and verbal communication skills
• Comfort with technology, including Office 365, iPad use, and general computer proficiency

Nice To Haves

• Healthcare industry experience

Responsibilities

• Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
• Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
• Develop and deliver accurate repair and sales quotations
• Create error-free shipping documents, purchase orders, and work orders
• Provide strong follow-through on open requests and action items
• Maintain detailed work order notes and communicate updates to all required parties
• Review daily order status reports and proactively identify and resolve issues
• Work cross-functionally across all repair lab locations and external vendors to meet turnaround times

Benefits

• Meaningful work that directly supports exceptional service for customers and patients
• A supportive, collaborative team environment
• Opportunities for learning, skill development, and career growth
• A fast-paced role that offers variety and daily problem-solving
• A culture that values your contributions and ideas
• Stability with opportunity in a quality-driven organization
• A workplace that respects structure, accountability, and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees